Purchase conditions
It is possible to buy in our online store in different ways:
Payment at the point of sale – It is possible to pay and collect purchases made online directly at the headquarters of Rione San Marco snc, 71032 Biccari (FG).

It is possible to pay in cash.

• Payment in cash and collection of goods in the Shop is subject to the restriction of 7 working days from the date of purchase, within which the order must be completed. If within 7 working days the buyer does not provide for the payment and the withdrawal of the order, all the items purchased will be put on sale, using the method provided by Ciocio Srls.

Bank transfer – must be made no later than 7 days from the date of purchase. After the 7-day limit, the purchase order will no longer be considered valid, and all items will be put back for sale, in every mode provided by Ciocio (Website, Shop and more).

Cash on delivery – The purchase will be completed at the time of payment of the goods. In the event that the goods can not be delivered (buyer not at home, lack of information or incorrect information on the shipping address etc.) and will exceed the deposit limit of the shipping service offered, will be returned to the sender (Ciocio Srls) . The order will no longer be considered valid and the purchased products will be sold again.

Some of the payment methods are not valid for shipments outside the Italian territory (Cash on Delivery).

In case of missing information in the shipping address, Ciocio Srls will try to contact the buyer through the data provided (email, phone, mobile) to obtain the missing information. This could cause a delay in shipping.

Ciocio Srls undertakes to send the purchased items within 24 Hours from the date of purchase, in case there are no problems related to the shipping address (incorrect or missing information).
Ciocio Srls reserves the right to delay shipments during holiday periods (eg Christmas) or in case of special communications to customers, made within this site.
All products listed in this shop (unless otherwise specified) are available in our warehouse. In the event that the ordered goods are no longer available for special reasons, Ciocio Srls will contact the buyer (by email, telephone, mobile phone) communicating the possible delay of the shipment. The buyer can then decide whether to continue and complete the purchase or request a full refund.

Right of withdrawal
The law (DL 22/05/99, n.185) guarantees the right to withdraw, for any reason, from the purchase contract. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred. This right is reserved exclusively to natural persons, so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity, and is valid only for electronic purchases, where the buyer has not been able to view previously the product, therefore, does not apply for purchases made directly at the point of sale or for purchases made on the site but withdrawn directly at the point of sale. To exercise the right of withdrawal it is necessary to send, within and not later than 10 working days from the receipt of the goods, a communication in which is manifested the wish to withdraw from the contract. By law, shipping costs will be charged to the buyer. The right of withdrawal DECADE TOTALLY if the returned product is not intact, that is: lack of the original packaging, absence of integral elements of the product (warranty seal, closing cap lowered) damage to the product for reasons other than transport.

Procedure for exercising the right of withdrawal
If you have made a purchase at our online store and want to cancel the purchase, you will have to follow this simple procedure:

Send to Ciocio Srls, within 10 working days from receipt of goods, (the delivery date is certified by the express courier) a registered letter with acknowledgment of receipt or by email (info@ciociotruffle.com) the following will:

• Willingness to exercise the right of withdrawal, description, brand, model and quantity of the goods.

Wait for the authorization to ship the material;
Provide, using a courier of your choice, to dispatch the product carefully packed in the original packaging and intact, without having been opened and without having removed the warranty seal.
Insure the shipment against theft and damage, and bear the related costs.
If the returned product has not been insured for the value indicated on the invoice, in case of damage or loss during transport, Ciocio Srls reserves the right to charge for any damages suffered by retaining them from the sums to be reimbursed.
Indicate the sender details on the packaging and send the product to the following address Ciocio Srls Rione San Marco snc – 71032 Biccari (FG) Italy.
Upon arrival of the parcel in the warehouse, the product will be examined to assess any damage or tampering and presence of all parts (the substantial integrity of the returned goods is an essential condition for the exercise of the right of withdrawal).
Ciocio Srls will proceed, by bank transfer, paypal or other method of payment to the reimbursement of the cost of goods shipped not before receipt of goods.

Purchase invoice
If you wish to receive a Purchase Invoice, please communicate your intention in advance to the following e-mail address: info@ciociotruffle.com providing the data necessary to issue the invoice.
Please note that from 1 January 2008 the tax code is required in addition to the VAT number.

Ciocio Srls reserves the right to change these Terms and Conditions at any time, with or without notice.